1. General Information These Terms and Conditions govern the use and access of the CarAudioEmpire online store operated by Kintaro mediji d.o.o., with its registered office at Vipotnikova 9, 1211 Ljubljana, Slovenia. By accessing or purchasing from CarAudioEmpire, you confirm that you have read, understood, and agreed to these Terms and Conditions.

2. Definitions

• Customer/User: Any individual or legal entity that interacts with the CarAudioEmpire store.
• Store/Website: The CarAudioEmpire e-commerce platform.
• Products: Any goods offered for sale by CarAudioEmpire.
• Services: Any auxiliary services offered by CarAudioEmpire, including customer support and technical assistance.

3. Scope of Terms These Terms apply to all orders placed by customers within the EU. The conditions outlined here supersede any previous agreements or representations made by CarAudioEmpire, whether oral or written.

4. User Registration and Account Customers may be required to create an account to place orders. During registration, you agree to provide accurate, current, and complete information. Customers are responsible for maintaining the confidentiality of their account information and password and for any activities conducted under their account.

5. Ordering Process

• Product Selection: Customers can browse and select items to add to their cart.
• Order Confirmation: Once the order is placed, an automatic confirmation email will be sent. This email does not constitute acceptance of the order.
• Contract Formation: A contract of sale is only established once the order is reviewed and accepted by CarAudioEmpire.

6. Product Information and Pricing

• Descriptions: All product descriptions and specifications are provided to the best of our knowledge and may be subject to change without notice.
• Pricing: Prices listed on the website include VAT and are presented in euros (€). CarAudioEmpire reserves the right to change product prices at any time without notice.
• Errors: In the event of a pricing or description error, we will inform the customer and provide the option to confirm or cancel the order.

7. Payment Methods Accepted payment methods include:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Bank Transfer
• Digital Payment Gateways: PayPal, Klarna, etc. All transactions are securely processed, ensuring compliance with the PCI DSS standards.

8. Shipping and Delivery CarAudioEmpire delivers to all EU countries, and shipping costs are calculated based on the destination. Estimated delivery timelines are provided but may be subject to delays due to customs, public holidays, or unforeseen events. Once an order is dispatched, the customer receives tracking details via email.

9. Right of Withdrawal EU customers have the right to withdraw from their purchase within 14 days of receiving the product without any justification. To exercise this right, customers must submit a written request via email or our online returns form.

• Return Procedure: Items must be returned in their original, unused condition, including packaging and accessories.
• Refunds: Refunds are processed within 14 days of receiving the returned item, provided the item meets the return criteria.

10. Returns and Complaints Customers may return items that are defective or do not match their order. Kintaro mediji d.o.o. covers return shipping costs for defective or incorrect products. Complaints must be submitted via email or through the contact form on the website.

11. Warranty and Liability All products sold by CarAudioEmpire come with a 2-year warranty as per EU consumer law. This warranty covers manufacturing defects but excludes issues due to misuse, wear and tear, or unauthorized repairs.

12. Limitation of Liability To the maximum extent permitted by applicable law, Kintaro mediji d.o.o. shall not be liable for any indirect or consequential damages arising out of or related to the use or inability to use the products.

13. Privacy and Data Protection Kintaro mediji d.o.o. processes customer data in compliance with the GDPR. Detailed information can be found in our Privacy Policy.

14. Intellectual Property All content on the CarAudioEmpire website, including but not limited to text, images, logos, and design, is the intellectual property of Kintaro mediji d.o.o. and may not be reproduced without permission.

15. Dispute Resolution In the event of a dispute, the customer agrees to seek an amicable resolution by contacting our customer service. If no resolution is reached, disputes will be subject to the jurisdiction of the courts in Ljubljana, Slovenia.

16. Amendments Kintaro mediji d.o.o. reserves the right to amend these Terms and Conditions at any time. Changes will be posted on the CarAudioEmpire website, and continued use of the website implies acceptance of the updated Terms.

17. Company details

Kintaro Mediji d.o.o.

Vipotnikova ulica 9, 1211 Ljubljana – Šmartno

E-mail: info@caraudioempire.eu

Bank account: SI56 02032-0013525344, SWIFT LJBASI2X 

VAT ID: SI56610572