1. Payment Methods At CarAudioEmpire, we strive to offer our customers secure and convenient payment options. The following payment methods are available for all purchases:

 

• • PayPal: Customers can choose to pay through PayPal, a secure payment gateway that allows you to use your PayPal balance, linked bank account, or card. Your payment data is protected through PayPal’s encryption and fraud protection measures.

• • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express. All card transactions are processed securely through PCI DSS-compliant payment gateways, ensuring that your payment information is protected.

• • Bank Transfer: For customers who prefer direct bank transactions, we offer payment via bank transfer. Bank transfer details will be provided at checkout, and orders will be processed once the payment is confirmed. Please note that bank transfers may take up to 2-3 business days to be verified.

2. Payment Security CarAudioEmpire uses industry-standard encryption protocols to ensure that your payment information is secure. We partner with reputable payment processors that comply with international security standards such as PCI DSS (Payment Card Industry Data Security Standard) to protect your data from unauthorized access or fraud.

3. Payment Confirmation After a successful payment, customers will receive an email confirmation with the details of their purchase. For payments made via bank transfer, the order status will remain pending until the transfer is verified by our accounting team.

4. Shipping Policy We ship products to all EU countries, and we aim to provide efficient and reliable delivery services to ensure your satisfaction. Below are the details of our shipping policy:

 

• • Shipping Costs: Shipping fees are calculated at checkout and are based on the destination and weight of the package.

• • Delivery Times: Estimated delivery times vary depending on the destination:
    
    • • Cebtral EU Countries: 3-5 business days
    • • Other EU Countries: 5-7 business days Please note that these delivery times are estimates and may be affected by factors such as holidays, customs clearance, or unforeseen logistical delays.

5. Shipping Process

 

• • Order Processing: Orders placed before 1 PM CET on business days are processed on the same day. Orders placed after this time, on weekends, or public holidays are processed on the next business day.

• • Carrier Services: We partner with reputable courier services to ensure safe and timely delivery of your orders. Tracking information will be provided via email once the order is dispatched.

• • Customs and Import Duties: While CarAudioEmpire covers all necessary shipping documentation for EU deliveries, any additional customs fees or duties imposed by the destination country are the responsibility of the customer.

6. Delivery Policy

 

• • Delivery Confirmation: Once your order has been shipped, you will receive an email notification with the tracking details.

• • Failed Delivery Attempts: If the delivery attempt fails due to the recipient being unavailable, the courier service may leave a notification with instructions for rescheduling delivery or pick-up.

• • Damaged or Lost Packages: If your package arrives damaged or does not arrive within the estimated delivery time, please contact our customer service at info@caraudioempire.eu  for assistance.

7. Shipping Restrictions CarAudioEmpire currently ships only within the European Union. We do not ship to PO boxes or military addresses.

8. Order Cancellations and Modifications Orders can be canceled or modified only before they are processed. Once the order has been dispatched, it cannot be changed or canceled. If you need assistance, please contact our support team as soon as possible.

9. Shipping and Returns All returns must adhere to our Return and Refund Policy. Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.